Refund policy

At Kaasmetics, we are dedicated to delivering products of the highest quality. However, we understand that there may be situations where a return or exchange is needed. Please review our policy below:

Damaged or Incorrect Product Delivery:

If you receive a damaged item or an incorrect product, please contact our customer service team within 30 days of receiving your order. We will provide instructions for returning the item and either send a replacement or issue a full refund, including any applicable shipping costs.

Return or Exchange Eligibility:

- Items must be returned in their original, unused condition.
- The return or exchange request must be made within 30 days of receiving your order.
- Proof of purchase (order confirmation email) is required for all returns or exchanges.

Return Process:

- Contact our customer service team at info@kaasmetics.com to begin the return or exchange process.
- Provide your order number, a description of the issue, and any relevant photos.
- Our team will assist you through the return or exchange process.

If eligible, we will process the refund to the original payment method or send a replacement item based on your preference.

The entire process may take up to 15 business days for completion.

Sale Items:

Refunds or exchanges are not offered on sale items.

Kaasmetics reserves the right to refuse returns or exchanges that do not meet the outlined criteria. For any questions or concerns regarding our return and exchange policy, please contact our customer service team at info@kaasmetics.com for assistance.

Thank you for choosing Kaasmetics!